FAQs & Reviews

Arden you glad we have the answers?


Do you carry in-stock tile?
We carry a huge selection of in-stock tile for floors, showers, fireplaces and backsplashes. We also carry in stock everything you need for the installation, such as grouts, Schluter accessories and thin sets. Want a heated floor? We carry heat cables too!
How long does it take to order in tile?
The majority of our products are stocked in Vancouver, so it doesn’t take long. We can usually get tile ordered and delivered within 3 days. When you choose your tile and order it, we will always do a stock check in advance to make sure you will get it in time.
Do I have to pay freight?
No one likes to pay freight charges, which is why we have stock tile where we’ve paid the freight. We buy tile in larger quantities to reduce freight costs, and pass on those savings to our customers. If you can’t find what you are looking for in our stock tile section, we can special order your tile, but you will pay the freight to get it here. If you aren’t in a hurry, we will do our best to blend the freight and save everyone money.
Do you Install the products you sell?
Yes, we install tile, vinyl and hardwood, and we do it very well. Considering the owner of Arden tile is a long time tile installer himself, it is very important to him that all installations are professional and efficient. Arden Tile has become very well-known for their excellence in craftmanship by many of the housebuilding contractors in Vernon and surrounding areas.
Do you carry flooring besides tile?
Of course we do! Primarily, we are a tile store at heart. We do tile extremely well, in every way shape and form. We also carry Mirage and Vintage Hardwoods, which are the highest quality Canadian-made hardwoods. We also carry a huge variety of glue down and SPC luxury vinyls, which are all responsibly sourced and excellent quality.
Do you have in-house designers?
We offer our customers very talented floor and sales staff who manage tile projects on a daily basis. We target your specific taste, and walk you through our selections until you find exactly what you are looking for. We allow customers to take full size samples home to make sure they are the perfect colour and style you want. Technical questions? Many of our staff are previous professional installers, to assist with your installation design questions or issues. We also offer to come by your home free of charge to look at your project and provide you with advice early in the renovation. This can often save thousands of dollars of unnecessary costs.
What products do you recommend to clean tile, vinyl and hardwood?
We carry a large selection of Aquamix and Bona cleaning and sealing products. Not only do we sell cleaning products, we sell the sealers and problem solvers to make everyday cleaning easier. Come in and ask us what to use; many of the old cleaning methods do not work well with today’s products.
Why aren’t you open summer weekends?
We are a family-run small business. Our staff work really hard during the week, and look forward to the weekends to decompress and enjoy some time off. We are open Saturdays between 10:00am and 1:00pm to serve weekend installation warriors and those that can’t take time off during the week. We do close for weekends in July and August because we want to enjoy our Okanagan summers, and so should you!



The tile bathroom flooring is simply remarkable. The experience shines through every inch of this finished product. I am over the moon and back ecstatic how everything turned out. We will be enjoying this for years to come. Thank you so much for the fantastic workmanship and timely completion. Worth every star.
Tilo F


Canadian Builders has used Arden Tile exclusively for all of our builds for a couple of years now. They have provided us with great service, fair pricing and quality work. They have friendly, professional staff and installers, and I can trust them to do the job right. They do much more than tile, including vinyl plank, hardwood and carpet. Great company and great people.

Canadian Builders


Just had a fabulous experience at Arden Tile! Even though it was a small project they treated me like I was building a castle. Definitely went above and beyond the call of duty! You’ve got a customer for life!

Barb P


Owner is extremely helpful and knowledgeable. Typically went to Home Depot for most of our material for tiling jobs; will go here from now on as pricing is competitive, with a higher quality product.

Mark K


Dennis and his staff are wonderful! The installers were very professional and did a great job! My best takeaway is that Dennis did not try to upsell us to luxury product. He intuitively knew our application and our needs and showed us tiles that were within our budget. Thanks Arden Tile!!

Michelle C


Bercum Builders has completed a number of Tommie and Georgie Award winning projects with Arden Tile. Their staff and installation crews provide a fantastic service and stand behind their product…very rare in today’s market. Highly recommend!

Bercum Builders